I had a really really bad hotel experience at the Nice Hotel in Edsa Crossing ---- simply one of the lowest kind of a hotel you can find in Metro Manila.
My partner and I planned a date to see the Pyromusical Display at MOA. Since we were buying time and nervous energy to get there at MOA on time, we decided to stay and sleep at this hotel after our work shift. All hotels in Pasay and near Pasay were fully booked. This ghastly place was the closest
Sa lobby pa lang, we were surprised with how the front desk personnel deal with a couple checking out of the hotel. The girl was disputing something, however, the lady at the frontdesk is exhibiting grouchiness.
But here is the most disliking part of my story.
I know many of you have taken home hotel slippers, for they are complimentary. Bathroom slippers are usually complimentary, since they can't be used again.
Yes, we tried taking away those slippers we used and when we were checking out, the front desk personnel asked us about the slippers. I imediately said “Yeah, kinuha namin, its already for us right?”
“Ay hindi po. Hotel property po yan”.
“What???”
“Babayaran niyo po yan ng triple the price”
Nagsimulan na uminit ang ulo ko. “Well,” I was getting the 2 pairs of worn out slippers from my bag “eto, ibabalik ko na.”
“Sir, company policy po namin ng pag nilabas niyo na, kailangan niyo bayaran ng triple ng presyo niya”
I asked her how much, and she said Php 300 for the 2 pairs of slippers. Imagine 2 already worn out slippers, na pudpod na, at nabubura na ang mga design.
“Oh my god! Are you kidding me? So that makes them Php 150 each??? So Im like those people who shoplifted from a store??? Can I tal;k to your manager?”
They introduced me to a certain Fleigemar Bengas, whose office is at the side of the front desk. The following is the flow of my conversation with this rude officer.
“Dito tayo sa office sir.”
As I entered his office, he asked me “Ano ang rason niyo bakit niyo kinuha ang mga tsinelas”
“Akala ko, complimentary. Ganun naman sa mga hotel di ba?”
“Hindi nga ho puwede samin kunin yan”
“Aba, eh sinosoli ko nga eh. Kung kelangan ko bayaran bakit Php 300?” I opened the plastic bag to show the slippers to him “Does these look Php150 each pair, ha? Tingnan mo, laspag na laspag na!”
“Yun naman pala eh, laspag na pala pero kinuha niyo pa rin”.
“SO ano ibig mo sabihin?”
“Wala!”
“Hindi ko babayaran yan. Ano kayo hilo?”
“Company policy namin na pag nilabas niyo mga yan, kailangan bayaran niyo ng triple.”
“Saan nakasulat ang policy na yan?” Silence. Hindi makasagot.
“Kung bawal iuwi yang mga laspag na tsinelas na yan, sana naglagay kayo ng warning sa loob ng kuwarto di ba?”
“Ok sir, double the price na lang, Php200.”. God! Pathetic!
“Alam mo kuya, pagtuntong pa lang namin dito sa hotel na ito, andami ko ng reklamo: hindi namin mabuksan ang kuwarto namin, ayaw gumana ng remote control ng tv, ang labo ng reception ng cable niyo, ang pangit ng lasa ng pagkain niyo, ang iingay sa gabi ng cleaning staff niyo at nagsisigawan pa sila sa paghaharot at pagtatawanan nila, wala kayong hot shower, at naririnig ko mga staff nyo na nagko-comment pa sa mga guests napumapasok dito sa hotel na ito. At ang pinaka-nakakabuwiset pa---- tatawag at mang-iistorbo ang mga tao niyo sa sa telepono sa kalagitnaan ng pagtulog namin para mag-alok ng meryenda! Pero hindi kami nag-reklamo, pinalagpas namin. Pero eto, na parang ninanakawan niyo na kami ng pera, parang hindi ko yata kaya i-tolerate.”
“Pero sige, babayaran ko ang mga bulok na tsinelas na yan, para makaalis na kami sa bulok na hotel na ito.”
The officer replied “Eh di maganda!”
I was nearly wanting to punch his face but I controlled my temper.
“Resibuhan niyo kami. Ikaw, (talking to the officer), sayo na yan mga tsinelas na yan. Donation ko sayo.”
“Naperahan niyo man kami, pero special feature ang hotel niyo sa blog ko. At ikaw, sisikat ka sa internet”
When we were about to leave, I heard him saying “Sige i-internet niyo ko” and they were laughing. I lose my temper and went back “Shut up kiddo! Stop being an asshole, mother fucker!” Pero hindi niya yata naintindihan kasi english, so I thought I just wasted my nervous energy on him.
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